Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Category, Return Window and Actions possible

Home: Home Improvement Tools, Household Items, Home décor, Furnishing ………..7 days Refund or replacement

Toys (Remote controlled toys, Learning toys, Stuffed toys etc.) ………10 days Replacement only Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.

All Mobiles (except Apple / Google phones), Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches) All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) ……7 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.

Mobile – Apple & Google. Electronics – Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets, Laptops, Smart Watches) …………………..7 days Replacement only For all functionality related issues, do contact the brand authorized service centre directly. · Authorized Service Partner Locator: o Apple / Beats – https://locate.apple.com/in/en o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB o Realme – https://www.realme.com/in/support/services o Samsung – https://www.samsung.com/in/support/service-center/ o JBL & Infinity – https://support.jbl.com/in/en/customer-service/service-centres.html o Epson – Please reach out to 1800 425 00 11 to contact the brand authorised service centre. o HP – Please reach out to 18002587170 to contact the brand-authorised service centre. o Dell – www.support.dell.com o Canon – Please reach out to 18601803366 to contact the brand authorised service centre o MI – Please reach out to 1800 103 6286 to contact the brand authorised service centre. · Brand Support Site: o Apple / Beats – https://support.apple.com/en-in o Google – https://madeby.google.com/intl/en_in/phone/support/ o Realme – https://www.realme.com/in/support o Samsung – https://www.samsung.com/in/support/ o JBL & Infinity- https://support.jbl.com/in/en/ o Epson – Please reach out to 1800 425 00 11 to contact the brand authorised service centre. o HP – Please reach out to 18002587170 to contact the brand-authorised service centre. o Dell – www.support.dell.com o Canon – Please reach out to 18601803366 to contact the brand authorised service centre o MI – Please reach out to 1800 103 6286 to contact the brand authorised service centre. For any other issues with the product, you may contact the Mobiya store.

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